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TERMS
1.
All prices are clearly stated throughout the site, we will monitor
and adjust prices regularly to ensure that we always offer the best
possible value for money. We therefore reserve the right to change
any advertised price before you place an order.
2. All products and services are subject to availability and may
be withdrawn at any time. If your order cannot be fulfilled you
will be offered an alternative or given a full refund.
3. Delivery is either free or, for heavier items like swimming pool
dehumidifiers, added at the check out prior to you completing your
purchase. The site can only deal with orders for mainland
UK as deliveries over water attract a surcharge from the carriers.
For deliveries over water please contact the office on freecall
0500 418458.
5. Payment can be made by any major credit or debit card listed
at the bottom of each screen using the internationally recognised
and supported SecPay
secure payment system. Payment will be debited from your account
when you order, i.e. before the despatch of your purchase. We will
take all reasonable care, in so far as it is within our power to
do so, to keep the details of your order secure but, in the absence
of negligence on our part, we cannot be held liable for any loss
you may suffer if a third party procures unauthorised access to
any data you provide when accessing or ordering from our site.
6. In the unlikely event that your product is lost or damaged in
transit please contact us in writing. In the case of damaged goods
please retain the product plus all of its packaging and contact
us within 48 hours of receipt. All products are sent by secure courier
(normally TNT or APC) so we can therefore track your delivery quickly
should there be a problem.
DATA PROTECTION
We request your name, address and telephone number to enable us
to provide you with an efficient after-sales service but we WILL
NOT pass your name and address to ANY third parties.
PRIVACY POLICY
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act).
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your
consent.
The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* credit/debit card details - these details are not retained.
We
will never collect sensitive information about you without your
explicit consent.
The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If
you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law .
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can
be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email
us at sales@meaco.com.
SATISFACTION GUARANTEED & REFUNDS
If you are not entirely satisfied with your purchase, you can return
it within 10 days of the despatch date with your receipt, providing
it is still in a new, resaleable condition. There is a 20%
re-stocking charge for goods returned after this time but still
in a new condition. We never refund delivery charges. All
returns must be in a re-saleable condition and returned at the users
expense. These conditions override the normal distance and
ecommerce selling regulations because of the seasonal nature of
our products. In addition to this we have separate terms for
air conditioners and air coolers
Air
Conditioners and Air Coolers.
Unfortunately
in the past customers have tried to buy portable air conditioners
and then used the sale of goods act and in particular the distance
selling regulations, to return the goods once the weather has cooled.
Under the regulations you would be entitled to buy an air conditioner
on the internet, use it during the hot weather and then return it
to the manufacturer for a refund, no questions asked. This
is obviously unfair on the supplier and in buying from ourselves,
you agree to waving the right of return that the distance selling
regulations and other UK/EU law provides.
For our air conditioners we will only allow refunds if;
* The goods are found to be damaged in transit and signed for damaged
upon receipt.
*The goods are show no signs of life when plugged in upon receipt
and you inform us with 24 hours.
If an air conditioner develops a fault within the first year we
will uplift at our expense and repair or replace as the manufacturer
sees fit and then return the goods to you. It is important
that you retain the original packaging in case of any need to return
the goods. Customers must accept that if goods are being returned
to ourselves or the manufacturer via courier and then returned back
to them again that the goods will not necessarily look 100% brand
new upon return as they will have been on two extra journeys.
COMPLAINTS
If you are unhappy with the service you have agreed then please
contact us straight away. You can find our contact details by clicking
on 'Contact 'on the menu above.
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